“The secret of quality is love,” Avedis Donabedian, a professor at the University of Michigan’s School of Public Health, expert in the field of quality measurement. That’s a rather remarkable statement from a scientist whose expertise was accountability measures and quality control. It’s from a NYTimes article How Measurement Fails Doctors and Teachers by Robert M. Wachter *. The article is a…
Empathy – the ability to understand and identify with another’s situation, feelings, motives. Emotional Intelligence – the ability to understand your own emotions and those of people around you. To be emotionally intelligent means having a self-awareness that enables the recognition of feelings and helps you manage emotions. At a personal level, it involves motivation and being able to focus…